Now offering complimentary shipping on all orders over $50!

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Now offering complimentary shipping on all orders over $50!

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    Order and Shipping Information

    WHAT ARE MY SHIPPING CHARGES?

    Local deliveries:

    Standard Shipping (default)

    • $6.90 delivery fee for purchase below $60.
    • Free delivery for purchase $60 and above

    Express Shipping (optional)

    • $12.90 delivery fee for next working day delivery 

     

    International deliveries:

    Not Too Big does not ship internationally. 

     

    WHAT IS THE DELIVERY TIME?

    For Standard Shipping

    • Order will be delivered within 3-5 business days, Monday - Saturday, 9 AM- 6 PM. 
    • Excluding public holidays.
    • For purchases that are done on Friday, Saturday and Sunday, orders will be processed on Monday. 

    For Express Shipping

    • Order will be delivered the next day Monday - Friday, 9 AM- 6 PM. 
    • Excluding public holidays. 
    • For purchases that are done on Friday, Saturday and Sunday, orders will be processed on following Monday. Items will be delivered by Tuesday.

      

    WOULD THE ORDER DELIVERY INCLUDE THE PRODUCT ASSEMBLY?

    Free product assembly only available for cotbed.
    To arrange Cotbed delivery, our team will schedule time and date in advance. Delivery will be within 7 working days.

     

    WHY IS MY ORDER LATE? 

    We strive to deliver your order within 3-5 working days, but sometimes unexpected factors can cause delays in your delivery.

     

    Here are some reasons your delivery might be late:

    Your order was shipped during our sales and promotions season.

    You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.

    Your order was placed during a local public holiday.

     

    WHAT SHOULD I DO IF I AM UNABLE TO RECEIVE THE PRODUCT AT THE TIME OF DELIVERY?

    In the event when a delivery was attempted and no one was home to receive, you will receive a call to reschedule. This will allow you to choose a convenient re-delivery day/time slot.

     

    WHAT SHOULD I DO IF I RECEIVE A WRONG PRODUCTS?

    If you placed your order from our online shop and received the wrong product, please kindly contact us via our Customer Service WhatsApp Hotline +65 8381 4712. We will contact you for the replacement. 

     

    CAN I CANCEL MY ORDERS?

    You can cancel your order within the day of purchase.
    Once we have shipped out your orders, you could refer to our Return Policy.

     

    WHAT ARE THE DELIVERY AREA THAT YOU COVER? 

    We do not delivery to this following Restricted Zone: 

     Not Too Big delivery

     

    Restricted Zone by Postal Code

    For other inquiries, contact us via Customer Service WhatsApp Hotline +65 8381 4712 and our advisors will be happy to assist you.