WHAT ARE MY SHIPPING CHARGES?

Local deliveries:

Standard Shipping (default)

• $4.20 delivery fee for purchase below $60
• Free delivery for purchase $60 and above

International deliveries:

Not Too Big does not ship internationally. 

WHAT IS THE DELIVERY TIME?

For Standard Shipping

• Order will be delivered within 3-5 business days, Monday - Saturday, 9 AM- 6 PM. 
• Excluding public holidays.
• For purchases that are done on Friday, Saturday and Sunday, orders will be processed on Monday. 

WHY IS MY ORDER LATE? 

We strive to deliver your order within 3-5 working days, but sometimes unexpected factors may cause delays in your delivery.

Here are some reasons your delivery might be late:

Your order was shipped during our sales and promotions season.

You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.

Your order was placed during a local public holiday.

WHAT SHOULD I DO IF I AM UNABLE TO RECEIVE THE PRODUCT AT THE TIME OF DELIVERY?

In the event when a delivery was attempted and no one was home to receive, you will receive a call to reschedule. This will allow you to choose a convenient re-delivery day/time slot.

WHAT SHOULD I DO IF I RECEIVE A WRONG PRODUCTS?

CAN I CANCEL MY ORDER?

You can cancel your order within the day of purchase.
Once we have shipped out your orders, you could refer to our Return Policy.

WHAT ARE THE DELIVERY AREA THAT YOU COVER? 

We do not delivery to this following Restricted Zone: